Terms & Conditions

Terms and Conditions

Effective Date: February, 2025

Welcome to Valorem. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website (www.valoremglobal.co) and services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Definitions

• “Company,” “we,” “us,” or “our” refers to Valorem.

• “User,” “you,” or “your” refers to any individual or entity accessing our website or using our services.

• “Services” refers to the distribution, logistics, and export of fresh produce, including Kenyan avocados.

• “Website” refers to www.valoremglobal.co and all associated pages.

2. Use of Website & Services

By using our website or services, you agree to:

• Use our website and services lawfully and in compliance with these Terms.

• Provide accurate information when making inquiries or placing orders.

• Not use our services for fraudulent, illegal, or unauthorized activities.

• Not attempt to disrupt or compromise our website’s security or functionality.

We reserve the right to deny access, suspend, or terminate services to any user violating these terms.

3. Orders & Payments

• All orders are subject to availability and approval.

• Prices are listed in [currency] and may be subject to taxes, duties, and shipping fees.

• Payments must be made in full before shipment unless otherwise agreed upon.

• We reserve the right to refuse or cancel orders at our discretion.

4. Shipping & Delivery

• We offer both air and sea freight shipping worldwide.

• Delivery times are estimates and may vary based on logistics and customs processing.

• We are not responsible for delays due to external factors such as weather, customs, or third-party logistics providers.

• Risk of loss and ownership of goods transfer upon dispatch from our facility.

5. Quality Assurance & Returns

• We adhere to strict quality control to ensure fresh, premium produce.

• If you receive damaged or substandard products, notify us within 48 hours of delivery with supporting evidence.

• Returns and refunds are considered on a case-by-case basis and must comply with our policies.

6. Intellectual Property

• All content on our website, including text, images, logos, and branding, is the property of Valorem and protected under copyright and trademark laws.

• You may not copy, modify, or distribute our content without prior written consent.

7. Limitation of Liability

• Valorem is not liable for indirect, incidental, or consequential damages arising from the use of our services.

• Our total liability shall not exceed the total amount paid for the disputed transaction.

• We are not responsible for any losses resulting from third-party services, including shipping and customs authorities.

8. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your information. By using our services, you consent to our Privacy Policy.

9. Force Majeure

We are not responsible for any failure or delay in performance due to causes beyond our control, including natural disasters, government actions, shipping disruptions, or other unforeseen circumstances.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of [Insert Jurisdiction].

• Any disputes arising from these Terms shall be resolved through negotiation, and if unresolved, through arbitration in [Insert Location].

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated Effective Date. Continued use of our services after changes means you accept the new terms.

12. Contact Us

For questions or concerns about these Terms and Conditions, please contact us at:

📧 Email: info@valoremglobal.co

🌍 Website: www.valoremglobal.co